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Refund and Returns Policy – THE FAMILY E-COMMERCE STORE
At Familyecom, we are committed to providing you with high-quality stationery and office essentials. However, if you are not entirely satisfied with your purchase, we are here to help with our Refund and Returns Policy.
1. Returns Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original condition may not be eligible for a refund. Timeframe:
You have 30 days from the date of purchase to request a return. After 30 days, unfortunately, we cannot offer you a refund or exchange. Non-Returnable Items:
Certain items are non-returnable, including:Gift cards Downloadable software products Customized or personalized items Return Process:
To initiate a return, please contact us at familyecom509@gmail.com with your order number and details about the product you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item. You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 2. Refunds Refund Process:
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Partial Refunds:
In some cases, only partial refunds may be granted (if applicable), such as for:Items with obvious signs of use Any item not in its original condition or damaged for reasons not due to our error Items returned more than 30 days after delivery 3. Exchanges Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at familyecom509@gmail.com with proof of the damage or defect. Depending on your location, the time it may take for your exchanged product to reach you may vary. 4. Shipping Returns Return Shipping Address:
Please send your return to the following address:Family E-Commerce Store 9107 Plymouth Rd., Woodbury, MN 55129, USA Shipping Costs:
You will be responsible for paying the shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Lost or Delayed Returns:
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 5. Refund Delays Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at familyecom509@gmail.com . 6. Contact Us If you have any questions about our Refund and Returns Policy, please contact us: